1. Products we offer:
- Hair Care Products
- Skin Care Products
- Traditional Products
- Daily Wellness Products
- Natural Food Products
- Herbal Essentials
- Soaps
- Shampoos
- Other seller-listed consumer products
Kadaigal functions as a marketplace platform connecting customers with participating vendors.
2. Delivery Coverage
Kadaigal currently offers product delivery across India, subject to serviceability and courier partner availability.
Delivery availability may vary based on:
- Customer location
- Pin code serviceability
- Seller location
- Courier partner coverage
- Product restrictions
Customers can verify delivery availability during checkout.
3. Order Processing
Orders placed on Kadaigal are processed only after successful payment confirmation.
As Kadaigal currently supports prepaid orders only, order processing begins after payment verification is completed.
Processing timelines may vary depending on:
- Seller preparation time
- Product availability
- Inventory status
- Weekends and public holidays
- High order volumes
4. Shipping & Delivery Partners
Product deliveries are fulfilled through courier and logistics delivery partners associated with Kadaigal.
Estimated delivery timelines may vary based on:
- Delivery destination
- Seller dispatch timelines
- Courier operations
- Regional logistics conditions
Estimated delivery dates will be displayed during checkout and communicated through order updates whenever available.
5. Delivery Delays
While Kadaigal aims to ensure timely deliveries, delays may occasionally occur due to:
- Weather conditions
- Public holidays
- Transportation disruptions
- Courier partner delays
- Operational issues beyond reasonable control
Customers will be informed regarding significant delays whenever possible.
6. Returns and Refunds
Kadaigal manages return and refund requests on behalf of customers through a review and verification process.
Return and refund approvals are subject to:
- Product condition verification
- Eligibility review
- Supporting details submitted by customers
- Seller and platform policy compliance
Refund timelines and return procedures are governed by the applicable
7. Refund Policy
Failed Delivery Attempts
Delivery attempts may fail due to:
- Incorrect delivery information
- Customer unavailability
- Restricted service areas
- Courier-related issues
In such cases, re-delivery or cancellation may be processed according to platform policies.
This version is much more aligned with how Kadaigal actually operates and should read correctly during payment gateway compliance review.